1. 60-Day Return Window
We offer a 60-day return window for returns.
2. Defective or Incorrect Items
If your item arrives defective, damaged, or you received the wrong size or colour, please do not follow the standard return procedure. Contact us directly at info@rosas-leather.com and our team will resolve it for you as quickly as possible.
3. Return Location
Returns are processed by our fulfilment partner overseas. The full return address is provided after your return request has been approved.
4. Refund Process
Once the returned item has been received and inspected, we aim to issue the refund within 14 days. Refunds are made only to the original payment method. Processing times may vary depending on your payment provider.
5. Shipping Protection
If Shipping Protection (Ensured Shipping) was added to your order at checkout, please note this is a separate protection service covering the handling and protection of your shipment, and is non-refundable once your order has shipped.
6. Responsibility for Returned Goods
If you choose your own courier for a change-of-mind return, you are responsible for ensuring the parcel arrives at the correct return address. We are not responsible for loss or damage that occurs before the parcel is delivered to our fulfilment partner.
Conditions:
- Items must be unworn, unwashed, undamaged and include all original labels
- Return shipping and any customs fees are the customer's responsibility
- Returns must be sent using a trackable shipping method
- The return request must be submitted within 60 days of delivery
7. Cancellation Policy
Order cancellations must be requested as early as possible after placing your order. Once an order has been processed and marked as fulfilled, cancellation can no longer be guaranteed, as the item may already be prepared for shipment by our fulfilment partner. A cancellation fee will apply to all approved cancellations.
Order cancellations must be reported within 24 hours of placing the order.
8. Contact
info@rosas-leather.com